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Payment Related Queries

  • Yes, you can edit your profile information at any time by going to my profile. This includes updating your photos, bio, and preferences.

  • If you wish to delete your account, go to "Account Settings / Profile Settings" and select "Delete Account." Please note that this action is irreversible, and all your data will be permanently removed.

  • Unfortunately, once an account is deleted, it cannot be recovered. You will need to create a new account if you wish to use our services again.

  • Make sure to upload a clear profile picture, write a genuine bio, and share your interests and preferences. Being honest and engaging helps attract connections that align with your interests.

  • Look for consistent communication and mutual interest in conversations. Our platform also offers features like "Likes" and "Favorites," which can indicate someone's interest in your profile.

  • You can reach out to us through any of the following options:

    • Email: contact@hapmeet.com

      Call: +91 91048 14072

      Live Chat: Click here to chat with us

  • Yes, you can hide your profile for a specific period. To do so, follow these steps:

    • 1. Go to your Account Settings.
    • 2. Click on Profile Settings.
    • 3. Select the duration for which you'd like to hide your profile.
    • 4. Click on Hide Profile.

    This will temporarily hide your profile as per your selected duration.

  • We prioritize your privacy and do not share your mobile number or address with any user without your permission. Additionally, you can secure your profile by following these steps:

    • 1. Log in to your account.
    • 2. Go to Account Settings.
    • 3. Navigate to the Privacy Settings section.
    • 4. Select Profile Privacy Options and adjust the settings to control your profile visibility.
    • 5. Save your changes.

    Your phone number and other sensitive information will now be hidden based on your selected privacy preferences.

  • Yes, you can update your email address. Follow these steps:

    • 1. Go to Account Settings.
    • 2. Navigate to Login Details.
    • 3. Click the Edit button and enter your current Email ID.
    • 4. Enter your new email ID.
    • 5. Verify the change by entering the OTP sent to your new email.

    Once completed, your email address will be successfully updated.

  • You can check if your profile is premium by following these steps:

    • 1. Log in to your account.
    • 2. Go to Account Settings and click on Plan Details to see your subscription status.
    • 3. Look for the Premium Badge. If your profile is premium, it may display a premium badge or label.
    • 4. Notification or Confirmation Email: You may have received a confirmation email or notification when you upgraded to premium.

    If you're still unsure, contact customer support for assistance.

  • Yes, you can verify your account by following these steps:

    • 1. Go to Account Settings: Access your account settings from your profile.
    • 2. Select KYC Details: Navigate to the KYC (Know Your Customer) section.
    • 3. Upload Your ID: Provide a clear photo of a government-issued ID, such as a passport, driver’s license, or national ID card.
    • 4. Photo Verification: Submit a recent selfie or use the in-app photo verification tool to match your photo with the ID provided.

    Your documents will be reviewed, and you’ll receive a notification once the verification process is complete.

  • Yes, you can update your login details. Here's how:

    • 1. Go to Account Settings.
    • 2. Select Login Details.
    • 3. Update your Email, Password, or Mobile Number as needed.

    Make sure to save your changes for them to take effect.

    • Long Term profiles   are for those looking for a lifelong partner. You can indicate your preference during the signup process or switch between them later in your profile settings.
    • Dating profiles   are geared toward users seeking casual or serious relationships.

Still have questions?

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  • +91 91048 14072

    ( Mon-Fri 9:00 AM to 6:00 PM)

  • contact@hapmeet.com

    (Respond within 24 hours)

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